8 Tricky Customer Service Scenarios for Improved Training & Performance in 2022
What are Customer Service Scenarios? Customer service scenarios are scripted stories or situations that customer service representatives can use to resolve customer issues. An example...
Review Gating: What Is It, & Why You Should Avoid Doing This in 2022
Review gating is an unhealthy practice that businesses sometimes engage in to boost their star ratings. Read this blog to find out why you should avoid it.
Small Business Voicemail Greeting Examples to Make a Great First Impression
The Importance of Professional Voicemail Greetings Did you know that scripted voicemails can increase sales by 22%? Building an effective voicemail greeting can boost your...
5 Customer Relationship Management Examples to Inspire Small & Local Businesses
Building good customer relationships is imperative to the growth and success of your business, and customer relationship management (CRM) is one way to maintain that function.
Is Yelp Free? What Small & Local Business Owners Should Know
A staggering 97% of consumers make a purchase or engage a service from a company within a week of finding it on Yelp. If you are a local or small business owner and you haven’t yet established a bu...
Signpost’s Position on Review Gating
We don’t review gate because it is against Google’s policy (as well as the policy of other review services), because it may be a violation of the FTC Act (at least according to the FTC). As importa...
What is Lead Value? Definition & How to Calculate
Leads are the lifeblood of any business, which is why they can be so expensive. With the immense competition in the market, lead generation has become one of the most competitive activities out there
10 Call Center Best Practices to Deliver Excellent Customer Service
A call center is a service that provides customers with a direct line to customer service representatives.
How to Use Feedback to Your Advantage
How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also...
10 Essential Call Center Customer Service Tips to Deliver an Unforgettable Experience
What is a Call Center? A call center is a form of live phone support that acts as a direct link to an important part...
Surprising Call Center Statistics & Metrics All Local Businesses Should Know
What is a Call Center? Call center operations can provide valuable support to any business looking to scale and improve its customer service. Call centers...
What is Live Chat? Overview, Benefits & Best Practices
What is Live Chat Support? Live chat is an online feature that enables businesses to chat and drive conversations with website visitors and customers in...