What is Lead Value? Definition & How to Calculate
Leads are the lifeblood of any business, which is why they can be so expensive. With the immense competition in the market, lead generation has become one of the most competitive activities out there
10 Call Center Best Practices to Deliver Excellent Customer Service
A call center is a service that provides customers with a direct line to customer service representatives.
How to Use Feedback to Your Advantage
How to use feedback to your advantage Getting online reviews isn’t the only way to understand how customers feel about your service. It is also...
10 Essential Call Center Customer Service Tips to Deliver an Unforgettable Experience
What is a Call Center? A call center is a form of live phone support that acts as a direct link to an important part...
Surprising Call Center Statistics & Metrics All Local Businesses Should Know
What is a Call Center? Call center operations can provide valuable support to any business looking to scale and improve its customer service. Call centers...
What is Live Chat? Overview, Benefits & Best Practices
What is Live Chat Support? Live chat is an online feature that enables businesses to chat and drive conversations with website visitors and customers in...
Call Center Outsourcing: Definition, Benefits, and Essential Tips
What is Call Center Outsourcing? Call center outsourcing refers to the practice of shifting your customer care to an external contact or call center that...
Contact Center vs Call Center: Overview & Key Differences
Contact Center vs Call Center The future of customer service is undergoing a digital transformation. It comes as no surprise that this will have a...
What is an Answering Service? Information for Small & Local Businesses
What is an Answering Service? Regardless of the type of business you have, be it local, small, or a bigger company, hiring a phone answering...
How Much Do Answering Services Cost? Reviewing Prices & Value for Local Businesses
What Exactly is an Answering Service? You don’t have to be a big corporation in a bustling city to use an answering service. In fact,...
How to Deal with an Angry Customer: 8 Easy-to-Follow Tips
8 Tips on How to Deal with Angry or Difficult Customers As Bill Gates once said, “Your most unhappy customers are your greatest source of...
Birdeye vs Podium vs Signpost: Which is Best for Local Businesses?
Podium vs Birdeye vs Signpost Today, businesses are challenged by the various nuances of social media and digital marketing. It’s more difficult for local and...